Textbook
The Shopper Economy
Crawford presents interviews with marketers and shoppers, and case studies of how brands like 7-Eleven, Carnival Cruises, and Kia are using Shopkick, foursquare, and other platforms to stay ahead of accelerating changes in consumer empowerment by encouraging and rewarding everyday activities--entering a store, messaging, recommending, Liking, playing, and more. From these examples you will learn how to accurately measure and assess the value of shoppers' activities. Translate the four key shopper behaviors--attention, participation, advocacy, and loyalty--into Shopper Currency, real and virtual rewards that have measurable value to buyers and sellers. Improve your business's ROI in shopper marketing by avoiding activity-foractivity's- sake and other common pitfalls
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