Textbook
Sales Force Management
This book introduces the subject with an overview of the duties and responsibilities of sales managers and how their activities relate to these three proccesses. Also discusses the attractiveness of sales careers and some of the factors that will impact the management of sales force in the 21st century. This book examines the fit between the external environment, the firm's marketing strategy, and its strategic sales programs. It addresses issues involved in implementing the sales program. It disscusses techniques for monitoring and controlling sales force behavior and performance.
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